SHIPPING INFORMATION
Welcome to www.steamerliner.com! Below are the shipping terms for our bamboo steamer mat (round) to ensure that you understand the delivery of your order.

  1. Shipping Area
    We provide the following two shipping services:
    ● Shipping within Europe: Support all European countries (including but not limited to Germany, France, Italy, Spain, Netherlands, Belgium, etc.).
    ● International Shipping: Support worldwide shipping, including but not limited to North America, South America, Asia and Australia.
  2. Shipping Time
    ● Within Europe:
    Under normal circumstances, the order will be delivered within 5 working days after confirmation, depending on the country and region you are in.
    ● International Shipping:
    For international orders, the goods will usually be delivered within 11 working days after confirmation. Some remote areas may take longer.
  3. Shipping Costs
    Shipping costs will be calculated based on the weight of the order, the destination and the selected shipping method. You can view the specific shipping costs during checkout.
  4. Cooperating couriers
    We work with the following trusted couriers to ensure fast and safe delivery:
    ●DHL
    ●UPS
    ●FedEx
    ●DPD
    These couriers have a good reputation for shipping services and provide real-time tracking of packages.
  5. Order tracking
    Once the order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the order status in real time on the courier’s official website.
  6. Duties and import taxes
    International orders may be subject to customs duties and import taxes. These charges are usually borne by the recipient when receiving the package. Please understand the relevant regulations in your country before placing an order to avoid unnecessary delays.
  7. Order non-delivery processing
    If your order is not received within the estimated delivery time, please contact us by email: chainworld@steamerliner.com. We will assist you in inquiries and resolutions.
  8. Damaged and lost packages
    In order to protect your rights, please check the goods when you receive the package. If you find damage or packaging is damaged, please take a photo and contact us immediately. For loss or damage caused by transportation, we will handle claims in accordance with the regulations of the courier.

Thank you for choosing www.steamerliner.com! We are committed to providing you with quality products and services. If you have any further questions, please feel free to contact us.